1. About these terms

These Website Terms of Use (“Terms”) govern your access to and use of the Prime Space Solutions website at https://primespacesolutions.co.uk (“the Website”). By using the Website, you agree to these Terms. If you do not agree to them, please do not use the Website.

2. Who we are

Prime Space Solutions is a company registered in England and Wales, with its registered office at

128 City Road

London

United Kingdom

EC1V 2NX

Company number: 17363939

Email: [email protected]

Website: https://primespacesolutions.co.uk

Prime Space Solutions is responsible for deciding how and why personal information collected through this website is processed, where applicable.

3. These Terms do not form the cleaning-services contract

These Terms apply to use of the Website only. They do not contain the complete terms on which we provide cleaning or facilities-support services. Any services supplied by us will be governed by a separate written quotation, service specification, contract or terms of business agreed between us and the client (“Service Agreement”). If there is any conflict between these Terms and an agreed Service Agreement concerning the provision of services, the Service Agreement will take priority.

4. Website availability

We aim to keep the Website available and operating properly, but we do not guarantee that it, or any part of it, will always be available, uninterrupted, secure or free from errors. We may suspend, withdraw, restrict or change all or any part of the Website without notice where reasonably necessary, including for maintenance, security, operational or business reasons. We will not be liable merely because the Website is unavailable at any particular time. You are responsible for ensuring that anyone who accesses the Website through your internet connection is aware of and complies with these Terms.

5. Information on the Website

The content on the Website is provided for general information about Prime Space Solutions and our services. We take reasonable care when preparing it, but it is not intended to be professional, technical, legal or other specialist advice on which you should rely.

Cleaning requirements vary according to the premises, activities, occupancy, risks, access arrangements and required service standard. Website content is therefore not a substitute for an assessment of your particular premises and requirements.

We may update, remove or change Website content at any time. Although we make reasonable efforts to keep information accurate and current, we do not guarantee that all Website content is complete, accurate or up to date at all times.

6. Services and service areas

Descriptions of services and areas covered are indicative only. The availability, scope, frequency, timing and price of any service are subject to:

the location and nature of the premises;

the work required;

access and scheduling arrangements;

health, safety, safeguarding or compliance considerations;

staffing, equipment and product requirements;

our operational capacity; and

agreement of a final Service Agreement.

Displaying a service or location on the Website does not guarantee that we can accept a particular instruction.

7. Requests for quotations

You may use the Website to request information or a quotation. When submitting an enquiry, you must provide information that is accurate, current and complete to the best of your knowledge.

Submitting a quotation form:

is a request for us to consider and discuss your requirements;

does not constitute an order or booking;

does not oblige us to provide services;

does not oblige you to purchase services; and

does not create a binding contract.

Any initial estimate or indication of price is provisional unless we expressly state otherwise. A final quotation may depend on further information, a site assessment and confirmation of the required scope.

A contract for services will arise only when the parties have agreed the applicable quotation, service specification and contractual terms in the manner stated in the relevant Service Agreement. We may decline an enquiry or quotation request at our discretion, subject to applicable law.

Quotations are valid only for the period stated in them. If no validity period is stated, please contact us before relying on an older quotation, as pricing and availability may have changed.

8. Acceptable use

You may use the Website only for lawful purposes. You must not:

use the Website in any way that breaches applicable law or regulation;

submit information that is false, misleading, fraudulent, unlawful, defamatory or infringing;

impersonate another person or misrepresent your authority to act for an organisation;

knowingly introduce viruses, malware or other harmful material;

attempt to gain unauthorised access to the Website, its server, databases or connected systems;

interfere with, damage, overload or disrupt the Website or its security;

use automated systems to scrape, harvest or extract information from the Website without our prior written permission;

use Website content to send unsolicited or unauthorised advertising or communications; or

reproduce or exploit the Website or its content for commercial purposes without our prior written permission.

We may restrict or block access where we reasonably believe these Terms have been breached or the Website, our systems or other users may be at risk.

9. Intellectual property

Unless otherwise stated, we or our licensors own the intellectual-property rights in the Website and its content, including its design, text, graphics, logos, photographs, video, layout and branding.

You may view and print reasonable extracts for your own internal, non-commercial evaluation of our services. You must not copy, reproduce, republish, distribute, modify, create derivative works from, commercially exploit or remove ownership notices from Website content without our prior written permission, except where the law permits.

“Prime Space Solutions” and associated branding may not be used in a way that suggests endorsement, partnership or affiliation without our prior written permission.

10. Information you submit

You retain ownership of information and materials you submit through the Website. You confirm that you have the right to provide them and that doing so does not infringe another person’s rights or breach any duty of confidentiality.

You authorise us to use submitted information as reasonably necessary to respond to your enquiry, assess your requirements, prepare a quotation, provide requested services and operate our business, in accordance with our Privacy Policy.

Please do not submit confidential, sensitive or special-category personal information through the Website unless it is necessary and we have asked you to provide it.

11. Privacy and cookies

Our Privacy Policy explains how we collect, use, store and protect personal information. It forms a separate notice and can be accessed at:

https://primespacesolutions.co.uk/privacy-policy

Our Website may use cookies and similar technologies. Where required, information and choices concerning non-essential technologies will be provided through our cookie controls or related notice.

12. Third-party websites

The Website may include links to websites or services operated by third parties. These links are provided for convenience and information only. We do not control or endorse third-party websites and are not responsible for their availability, content, security, products, services or privacy practices.

You access third-party websites at your own risk and should review their applicable terms and privacy information.

13. Linking to our Website

You may link to our public Website pages in a fair and lawful way that does not damage our reputation or take advantage of it.

You must not:

suggest an association, approval or endorsement where none exists;

link from a website containing unlawful, misleading or offensive content;

frame the Website on another website; or

link in a manner that misrepresents Prime Space Solutions.

We may withdraw permission to link to the Website where reasonably necessary.

14. Viruses and security

We take reasonable steps to maintain Website security, but we do not guarantee that the Website will be completely secure or free from bugs, viruses or other harmful material.

You are responsible for configuring your own technology, software and security measures when accessing the Website. You should use appropriate virus protection and maintain secure devices and networks.

15. Our responsibility to you

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

death or personal injury caused by negligence;

fraud or fraudulent misrepresentation; or

any other liability that cannot legally be excluded or limited.

If you use the Website for business purposes, then, to the fullest extent permitted by law, we will not be liable for:

loss of profits, revenue, business, contracts, anticipated savings, goodwill or business opportunity;

business interruption;

loss or corruption of data; or

indirect or consequential loss,

arising from or in connection with use of, or inability to use, the Website or reliance on Website content.

If you use the Website as a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for losses that are not foreseeable, and we provide the Website for domestic and private use only in that context. Nothing in these Terms affects any mandatory rights you have under consumer law.

Liability arising from cleaning or facilities-support services will be governed by the applicable Service Agreement rather than these Website Terms.

16. Indemnity for business users

If you use the Website on behalf of a business or organisation, you agree to compensate us for reasonable losses, liabilities, costs and expenses arising directly from your unlawful use of the Website, your material breach of these Terms, or content you submit that infringes another person’s rights, except to the extent that the loss was caused by us.

17. Suspension and termination

We may suspend or terminate your right to use the Website if you materially breach these Terms, misuse the Website, threaten its security or engage in unlawful activity.

Provisions that by their nature are intended to continue after termination—including those concerning intellectual property, liability and governing law—will remain effective.

18. Changes to these Terms

We may update these Terms from time to time to reflect changes to the Website, our business, technology or applicable law. The current version will be published on this page with a revised “Last updated” date.

Changes will apply from the date they are published. Please review these Terms periodically.

19. No waiver

If we delay or fail to enforce a right under these Terms, that does not mean we waive that right. A waiver will be effective only if it is given in writing and applies only to the particular circumstances for which it is given.

20. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be treated as modified to the minimum extent necessary or, if modification is not possible, removed. The remaining Terms will continue in effect.

21. Third-party rights

Unless these Terms expressly state otherwise, no person other than you and us has any right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

22. Governing law and courts

These Terms and any non-contractual dispute arising from them are governed by the laws of England and Wales.

If you use the Website for business purposes, the courts of England and Wales will have exclusive jurisdiction over disputes arising from or connected with these Terms or the Website.

If you are a consumer resident in another part of the United Kingdom, you may also be entitled to bring proceedings in the courts of the part of the United Kingdom where you live.

23. Contact us

Questions about these Terms should be sent to:

Prime Space Solutions

128 City Road

London

United Kingdom

EC1V 2NX

Email: [email protected]